Certified Management Consultant
COMPETENCY PROFILE

Criteria: The Certified Management Consultant (CMC) Competency framework covers nine areas:

1. Helping clients assess their business situation, challenges and opportunities
• examines client’s environment by conducting a scan using SWOT, STEEP or other techniques
• recognizes issues regarding the functional management areas of strategy, finance, human resources, operations, IT, and marketing
• diagnoses the situation
• conveys findings and conclusions
2. Helping clients to develop strategies for improvement
• clarifies client objectives
• generates possible solutions
• assesses solutions and their impacts
3. Helping clients implement a recommendation
• develops an action plan
• secures resources
• coordinates project and activities
• builds client capability
• evaluates results
4. Conducting a consulting assignment
• defines the client needs
• defines scope and risk
• develops a proposal
• confirms the assignment
• manages the consulting assignment
• concludes the assignment
5. Demonstrating interpersonal competencies
• demonstrates respect for client
• demonstrates critical skills
• listening
• oral communication
• written communication
• designing and delivering presentations
• leadership
• negotiation
• coaching
• teamwork
• facilitation
• conflict management
• interviewing
• can work in an environment
6. Demonstrating personal competencies
• exercises sound judgment
• works autonomously
• demonstrates analytical skills
• assimilates information quickly
• uses observational skills
• demonstrates research skills
• applies relevant methods, tools, techniques and technology
• demonstrates synthesizing skills
• demonstrates conceptual thinking/solution development abilities
• demonstrates problem solving skills
• demonstrates decision making skills
• stays focused
• manages time
• maintains self care and well being
7. Demonstrating ethical behaviour
• practices in compliance with the Uniform Code of Professional Conduct
8. Demonstrating functional competence
• is recognized as an expert in own discipline, applying expertise in one or more industry sectors
• specialize in any one functional or sectoral area of practice
• has a functional specialty supported by
• academic credentials from accredited institution
• another professional designation
• demonstrates a holistic/systems view that recognizes the interconnected and interdependent nature of business
• recognizes the limits of his/her own competency by delegating and/or consulting with appropriate resource persons
9. Demonstrating management breadth
• understands business structures, processes, management and disciplines and impact on own area of work (including a basic understanding of the principles of business planning, human resources, operations, finance, marketing, and information technology)
• shows competence in managerial breadth
• has academic credentials from accredited institution(s)
• has another professional designation

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