William (Bill) Carruthers, Ph.D.
Bill Carruthers is a consummate professional with 20+ years of successes providing highest quality functionality through business systems design, information support initiatives and business systems planning. He demonstrates a recognized ability to assess and resolve complex solutions to align industry requirements with technology capabilities. His experience and deployment talents establish plans, goals, and processes assuring methodologies are competitive, effective and protective of long-term success. His innovative and resourceful nature generates optimal business systems solutions, ensuring superior ROI.Core Competencies:
- Strategic Planning & Implementation
- Information Process Management
- IT Service Management (ITIL )
- Service & Cost Prioritization (TCO)
- Systems process Optimization
- Operations & Technology Improvements
- Change & Transition Facilitation
- Risk Assessment & Cost Benefit Analysis
- Client Satisfaction Initiatives
- Executive & Board Level Presentations
The following is a sampling of projects and activities:
- Prepared IT pandemic preparedness plans for CAMH Hospital, and Compugen Cumputers Inc.
- Architect ITIL compliant service management processes for a Highly Reliable Operations team to support a High Availability Data Center for Bank of Canada
- Developed methods and support for delivering Service and Operational Level Agreements for the Government Services Development Cluster for Ontario government
- Facilitated courses to Bell Canada on communications technologies, business models, and customer service.
- Performed extensive root cause and gap analysis with submissions in a Total Cost Ownership study (TCO) and the Information Technology Infrastructure Library (ITIL). Conceptualized and delivered recommendations and operational improvements to maximize ROI and/or direct savings for such companies as Ontario Lottery Corporation, City of Calgary, Glaxo Smith Kline, US Air Force Pacific & Space Commands and City of Toronto.
- Delivered IT performance improvement for United Conveyor Corporation Procor, Ivers-Lee Limited, ComCare Health Services, Gray Tools, Multichair Inc. and GMA Covers Ltd. Presented aggressive IT recommendations and expansions to result in substantial savings for enhanced technology installations and remediation.
- Selected by Degroote School of Business to provide strategic directions for enhancing ethics training as a pillar of the MBA curriculum.
For further information, contact Bill Carruthers at bill.carruthers@pmcinc.ca.