Carol Smith

As a successful business consultant, Carol has led engagements with Fortune 100 companies and public sector organizations in Canada and the U.S. Carol assists clients in managing complexity through her expertise in group facilitation, change management, organizational development and business process redesign. Her passion for what she does and her use of practical, proven approaches have made her a trusted and sought after advisor to business leaders.

Areas of expertise include:

  • Group facilitation (engaging others in producing ideas, insights, and actions involving diverse, internal and/or external stakeholders at a regional, national and international level)
  • Change management (scoping, designing and implementing complex change initiatives with far-reaching implications involving multiple organizations, business lines, communities of interest, and stakeholders)
  • Coaching & leading teams in the implementation of complex change efforts, business process review/redesign initiatives and mid to large-scale projects
  • Business process review and redesign
  • Organizational development & human resources strategy
  • Repositioning human resources service delivery

For further information, contact Carol Smith at carol.smith@pmcinc.ca.


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